I had originally reached out to Many Bidets through email because I had a question about which type of bidet would fit a one-piece toilet. Someone emailed me back very quickly on a Sunday and was SO helpful. I ended up working with that person directly to then go on and purchase my bidet seat through the company. When it arrived I had some questions involving installation and they answered my email immediately. Their customer service and response time is incredible! Don’t give Amazon your money when buying a bidet. Use these guys!