Kohler Novita BG-90 and BG-93

Returns Policy

(The below applies to all items except for integrated units and open box units) You may return most new, unopened items within 30 days of delivery for a full refund. If there is an error on our end (you received an incorrect or defective item), we will make sure you get the correct item/non-defective item without any cost to you. In the following situations, the buyer will be responsible for return the shipping costs;

• the return is due to the buyer's error
• the buyer chooses to return instead of accepting the correct/non-defective item at no cost
• the bidet does not fit the buyer's toilet
• the buyer simply no longer wants the product

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply reach out via email ([email protected]), online chat, or call us at 248-974-4030 If you requested expedited shipping, when you placed your order, see Note at bottom of this page

Returns Policy for integrated units:

Due to the cost in the transporting this product, Bio Bidet and/or TOTO will NOT accept any returns of integrated units due to the unit being an incorrect size, measurement, shape, incompatible with the customers installation setup or the customer simply changing their mind. For issues of a unit arriving damaged or missing parts, due to the large dimension and weight, a white glove curbside service will be used for delivery. The same method of shipping must be used for returns of damaged or missing parts to avoid further damages during transit. : Claims for damaged and/or missing items must be received within 5 days of delivery. Please inspect your order on arrival.  If there is any shipping damage, do not sign for the package. Instead, please reply to this email with pictures of the damage, or text pictures of the damage to 248-974-4030, and reject delivery.  Be sure to reference either your full name as it appears on the order or your order number. If the shipper will not allow you to check the package, have them make a note that further inspection is required, and make sure they sign it. Once they leave, check the shipment immediately.

Risk Free Trials

Many Bidet's risk free trial program is an extension of our returns policy.  Unlike our return policy which requires the unit to be unused, bidet seats that we offer risk free trials for can be used, and returned used for a full refund within 30 days (period starts from the date ordered), less return shipping costs.  While we are unable to re-sell these used units, it's worth it to us to offer risk free trials on these units as the return rates on them are very low. Note: Only one risk free trial per household/customer. Seats that offer risk free trials If you requested expedited shipping, when you placed your order, see Note at bottom of this page

Shipping

We can ship all bidet seats to the US and Canada.  We can ship some of our products to other countries as well.  Please contact us for details. We offer free shipping on all our products.  Free shipping only applies to the USA and Canada.  Just one more way we save you money!  Bidets are shipped same day if ordered before 1PM EST.  Bio Bidet and Brondell bidet seats are generally delivered in 3 business days or less anywhere in the Continental United States. Many Bidets does not guarantee 3 day delivery of these seats, but it is very rare to see them take longer.  Seats other than Bio Bidet and Brondell still tend to be delivered within 5 business days anywhere in the Continental US. Because of the size and fragile nature of our integrated units and washlet+ units, these units only ship to the continental United States.

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Warranty

Many Bidets offer the following warranties:

Manufacturer Warranty:

These warranties are offered by the manufacturer themselves, and can vary from limited warranty to full warranty. These warranties are almost always valid for bidet seat purchases, even if a personalized best price offer has been given.

Manufacturer Extended Warranty

Extended warranties from the manufacturer are offered for an additional fee. These extended warranties tend to be full warranties that cover 100% of parts and labor. However, they do need to be purchased with the seat. By default, bidet seats not purchased through the site (personalized best price quotes) will not qualify for these extended manufacturer warranties. Personalized best price quotes can be designed to include these additional warranties, but must be requested by the purchaser.

NOTE: All warranties only valid to original purchaser

NOTE: If you requested expedited shipping, shipping charges will not be refunded on returned orders or risk free trials.