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Return Policy

The below applies to all items except integrated units, WASHLET+ units, toilets and open-box units.

You may return most new, unopened items within 30 days of delivery for a full refund. If there is an error on our end (e.g., you received an incorrect or defective item), we will make sure you get the correct/non-defective item at no cost to you.

In the following situations, you will be responsible for return shipping costs:

  • The return is due to the your error.
  • You choose to return the item instead of accepting the correct/non-defective item at no cost.
  • The bidet does not fit your toilet.
  • You simply no longer want the item.

You should expect to receive your refund within four weeks of providing your package to the return shipper; however, in many cases you will receive a refund sooner. The refund period includes transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days) and the time it takes for your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply reach out via email ([email protected]) or online chat or call us at 248-974-4030.

NOTES ON RETURNS:

  • Items must be returned in new, unopened condition to qualify for a refund. If the item is damaged to the point that it cannot be resold upon arrival to our warehouse, no refund will be issued.
  • If you requested expedited shipping, shipping charges will not be refunded.

Return Policy for integrated units, WASHLET+ units and toilets:

Due to the cost of transporting these products, Bio Bidet, Studio Lux, Axent, VOVO and TOTO will NOT accept returns of porcelain units for any reason. This includes instances where the unit is the incorrect size or shape or is incompatible with the your installation setup, or if you are dissatisfied with the product or simply change your mind. Claims for damaged and/or missing items must be received within 24 hours of delivery.

Please inspect your order upon arrival. If there is any shipping damage, do not sign for the package. Instead, reject delivery and send pictures of the damage via email to [email protected] or text to 248-974-4030. Be sure to reference either your full name as it appears on the order or your order number. If the shipper will not allow you to examine the package, request a signed note stating that inspection is required. Once they leave, inspect the shipment immediately.

Risk-Free Trials

Many Bidet’s risk-free trial program is an extension of our return policy. Unlike our return policy, which requires that returned units be unused, bidet seats with risk-free trials can be used for the duration of the trial period and returned for a full refund, less return shipping costs. The trial period begins on the day you purchase the bidet. (This is dictated by the manufacturer. We are unable to extend the trial period for any reason.)

While we are unable to re-sell these used units, it’s worth it to us to offer risk free-trials on them to help you find the perfect bidet. Plus, people tend to love our top-rated bidet seats, so the return rates on them are very low!

NOTES ON RISK-FREE TRIALS:

  • KEEP YOUR BOX. Risk-free trial returns must be packaged the way they came using the original box and packaging. This way, they arrive back in a state that allows Many Bidets to salvage parts. If a return is damaged to the point that parts can not be salvaged on arrival at our warehouse, no refund will be issued.
  • One risk-free trial per customer/household.
  • If you requested expedited shipping, your original shipping charges will not be refunded.

Shipping

We can ship all bidet seats to the United States and Canada. We can ship some of our products to other countries as well. Please contact us for details.

We offer free shipping on nearly all* of our products. Free shipping only applies to the United States and Canada. Orders are processed the same day if placed before 1:00 PM ET. Shipping times vary depending on the warehouse.

Bidets ship (leave the warehouse on their way to you) within the below time frames. Please note that, on rare occasions, these time frames may be shorter or longer than expected.

  • Cascade, Eco NOVA and Ultra NOVA: Same business day if ordered before 3:00 PM ET
  • Bio Bidet: Within 48 hours
  • Brondell: Within 48 hours – often within 24 hours
  • TOTO: Within 48 hours – sometimes as long as 72 hours
  • Others: Most items ship within 48 hours – contact us with questions!

Cascade, Eco NOVA and Ultra NOVA bidet seats are generally delivered in 3 business days or less anywhere in the continental United States. Other brands may take 5 business days to be delivered. Many Bidets does not guarantee delivery time frames for any of these bidets, but it is very rare to see them take longer.

Because of the size and fragile nature of our integrated units and WASHLET+ units, these items only ship to the continental United States.

*Parts orders shipped to Canada may incur additional shipping fees.

Warranty

Many Bidets offers the following warranties:

Manufacturer Warranty

These warranties are offered by the manufacturers themselves and can vary from limited to full coverage. These warranties are almost always valid for bidet seat purchases, even if a personalized best price offer has been given.

Manufacturer Extended Warranty

Extended warranties from the manufacturer are offered for an additional fee. These extended warranties tend to be full warranties that cover 100% of parts and labor. However, they do need to be purchased at the same time as the seat. By default, bidet seats not purchased through the website (personalized best price quotes) will not qualify for these extended manufacturer warranties. Personalized best price quotes can be designed to include these additional warranties by request.

Warranties are non-transferrable and are valid only for the original purchaser.

Sales Tax

We currently pay sales tax where we have nexus. Each state has its own rules for nexus. While we don’t charge our customers sales tax for any state, we pay sales tax to Michigan on our Michigan customers’ behalf. Please be sure to follow your state’s sales and use tax laws if you believe taxes apply to your transaction.

Expert Picks

Many Bidets has been around for more than a decade. During this time, we’ve seen many bidets come and go. (We currently sell more than 350 different bidet SKUs!) From time to time, we run across a bidet that blows us away. If you see the “Expert Pick” badge on a product, you’ll know it’s one we find truly special. If you want to talk to us about why, simply reach out!