Bio Bidet BB-1000 Supreme Bidet Seat Troubleshooting Tips
Simply click on the problem you want help troubleshooting below, and you will be directed to the applicable Bio Bidet troubleshooting steps.
The Bio Bidet BB-1000’s remote won’t communicate with the seat
It does not seem like the seat sensor on the Bio Bidet BB-1000 is working properly
What to do if your remote control for the Bio Bidet BB-1000 supreme bidet seat stops working
It’s always frustrating when a remote does not work, especially when you’re accustomed to using a bidet seat, and a broken remote keeps you from using it! Hopefully the steps below will help you get to the bottom of the issue. We recommend starting at the top of this list and working your way down. Of course if you try all the steps here and are still having issues, please don’t hesitate to reach out.
Check to make sure the batteries are fresh
Check the room for any newly added “smart” products. A motion sensing soap dispenser, smart light bulbs, ect. If new items like these have been added to the bathroom, does removing them solve the problem?
Check to make sure the wash buttons on the side of the seat work. If these don’t work either, the issue is likely not a problem with thePerfect 🙂 remote. It’s more likely an issue with the seat sensor. (See BB-1000 seat senor troubleshooting here)
If the buttons on the side of the seat work, the thought that the problem is the remote communicating with the seat is probably accurate. To try and remedy this, we’ll start with a full factory reset. See the steps for completing a factory reset
Keep the batteries out of the remote through this process to make sure there’s no conflict issues. If thing seem to be working properly at this point, reinsert the batteries in the remote and see if the unit is functioning properly again.
Determining if the Bio Bidet BB-1000 seat sensor is working
The Bio Bidet BB-1000 has a seat sensor built into it in order to keep the seat from operating if no one is using the toilet. This is great if you have kids, or if someone stands up for some reason before the wash is completed. But if the seat sensor breaks, the seat won’t operate.
It’s common for remote issues to be mistaken for issues with the seat sensor. For this reason we like to start with testing to see if the remote is causing the problem. You can do this by using the buttons on the side of the seat while seated on the unit with bare skin contact. If the side buttons work, the issue is likely with the remote. You can see BB-1000 remote troubleshooting steps here
If those don’t work either, try a factory reset
If the factory reset doesn’t work, chances are you need a new seat sensor. Reach out to us or Bio Bidet to get that process started.
How to complete a factory reset on the Bio Bidet BB-1000 Supreme Bidet Seat
Take the following steps at a point of time when the seat can go a longer period of time (a few hours) without being used:
1) Remove the batteries from the remote control. Leave the batteries out.
2) Turn off the water at the shut off valve.
3) Unplug the unit and allow to sit for 30 minutes to allow the water in the tank and the heating element to cool.
4) Press and hold the drain tab located on the lower right hand side of the unit (if you are facing the unit) near the power cord. Hold this tab in until all water drains from the unit.
5) Allow the unit to remain unplugged for several hours.
6) Turn the water back on, wait 30 seconds and plug the unit back in. Allow it to complete the power cycle
7) Once the power cycle is complete, press and hold the stop button on the side panel of the unit for 10 seconds. You should see the lights on the unit flash and return to solid state.
8) Allow the unit to sit for 3 minutes to allow the water tank to heat.
9) Check the water and seat for full function after this by using the side panel buttons.
Want to see videos on bidets? Check our YouTube page: https://www.youtube.com/channel/UCGFgiGtj6beO3RNHykoZafA