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Simply click on the problem you want help troubleshooting below, and you will be directed to the applicable troubleshooting steps.
I can not get the wash on the Bio Bidet BB-2000 to get warmer
The water pressure on my BB-2000 is not what it should be
My Bio Bidet BB-2000 does not spray water upwards anymore
My Bio Bidet Bliss BB-2000 nozzle does not come out as far as it used to
Whenever you’re having issues getting the water temperature to increase on a bidet seat, the first thing we recommend checking is Eco mode. If your seat has an eco mode setting, and that setting is turned on, chances are the water is not going to get hotter. Most eco modes control the temperature of the seat and the temperature of the water in order to save power. The Bio Bidet BB-2000 is no exception.
To check if eco (or energy saver) mode is turned on on the BB-2000. If it is, turn it off by pressing the SAVE button on the BB-2000 remote.
If energy saver is not the problem, check other buttons on the remote. Do these other buttons do what they should? If they don’t, it’s possible that the remote is not working. If the remote is not working, turning the water temperature up on the remote will do nothing.
If the remote works well, and the issue is not with energy saver turned on, it’s time to get help. Reach out to us or Bio Bidet for additional help!
The most common reason we see water pressure issues comes from nozzles having sediment building up. If this is the problem, you’ll want to clean the nozzle tip. To do this, while not sitting on the seat or activating the seat sensor, hold down on the rear wash button on the side of the unit for 3 seconds. This will cause the nozzle to protrude from the seat without spraying. With the nozzle tip out, take the nozzle tip off by giving it a very gentle twist. Clean the nozzle tip, and put it back on. Be sure not to loose the red washer that sits between the tip and the nozzle.
Another reason for reduced power behind the wash can come from reduced water flow. Try turning the water line off and back on where it comes into the toilet.
When it comes to the spray of the BB-2000 not spraying up, it often has to do with the position of the nozzle tip. Taking the tip off, and putting it back on will often fix the problem. You will also want to make sure the washer that stays between the nozzle and the tip is present and properly positioned. To complete these steps, simply hold down on the rear wash button on the side of the unit while not seated or activating the seat sensor. This will allow the nozzle to come out without spraying, allowing you to take the nozzle tip off, and put it back on. If this does not fix your problem. Reach out for help.
The BB-2000’s nozzle is controlled by a belt. On rare occasion, we see this belt slip. If the nozzle does not come out as far as it used to, hold down on the rear wash button on the side of the unit for 3 seconds while not seated. When the nozzle comes out, try pulling it out a bit further my grasping in and pulling out. After this has been done, see if the nozzle position is better moving forward. Many times when the belt is an issue, you’ll hear a grinding or thumping noise when the nozzle comes out.
Want to see videos on bidets? Check our YouTube page: https://www.youtube.com/channel/UCGFgiGtj6beO3RNHykoZafA
Daniel Johnson is the owner and founder of Many Bidets. After experiencing the health benefits for himself, Dan launched Many Bidets with the goal of helping everyone enhance their hygiene and well-being with the perfect bidet. More than 20,000 bidets later, he remains dedicated to providing unmatched customer education and support. A certified Aging in Place specialist, Dan is passionate about helping caregivers and their loved ones maintain dignity and independence in the bathroom. In addition to leading the team, Dan shares his in-depth bidet knowledge with the world as the face of the Many Bidets YouTube channel.
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