Ove Decors is a bath, lighting and outdoor furniture company based in Montreal, Quebec, Canada. They have been around since 2004 and sell a wide variety of products that are available in many brick and mortar stores.

What started out as a five-person company has now grown to an incredibly large presence in North America thanks to retail partnerships with stores like Home Depot, Lowe’s, Costco, Wayfair, and Overstock. According to their website, they currently sell one shower every nine minutes in North America. They must be doing something right!

Why buy a Ove Decors Bidet Toilet?

There are many reasons why Ove Decors has such a high volume of sales, and below we will list the possible reasons why you may want to consider purchasing from them.

• As internet purchasing quickly becomes the norm, many people still enjoy going to a store to touch and see products before they purchase, and to walk home with their item the same day. Many Ove integrated units and bidets can be purchased in brick and mortar stores such as Costco or Home Depot, which can be a plus if you prefer to see the item you’re purchasing in advance.
  
• Ove products are very economically priced, so bargain hunters may want to strongly consider taking a closer look at Ove.

Problems with Ove Decors Bidet Toilets

While there are advantages to purchasing from Ove, we always stress in our brand reviews that no company is perfect. Since we do not sell Ove products, we cannot fairly speak about potential problems from our own experience. However, we can convey customer feedback on various outlets. You can read reviews of their products for yourself on Ove’s website as well as on websites like Costco, Home Depot, and Lowe’s.

A common complaint that among negative reviews is that the Ove products are difficult to install. Reviewers mention poor instructions as well as aspects of the design leading to extra challenges during installation.

• “The toilet unit is near impossible to install. It has one very small opening in the rear of the toilet, next to the back wall to access the plumbing and floor attachment bolts…”
  
• “Quite sadly this toilet is nearly impossible to install…”
  
• “Plumber refused to install another one. Said it was the hardest toilet he ever installed. Can’t get to bolts…”

Another common complaint among negative reviews is that some of the features on their bidet purchase stopped working after a relatively short amount of time.

• “Initial Remote went defect in the first 6 month and can’t get OVE support so I have to contact Costco for help.”
  
• “We have had problems from the start with the function of the toilet…”
  
• “Do not buy this toilet, even if it was for free. It looks great but poor flush system and poor remote control. Remote stopped working, it is dead and it is not about replacing batteries. Single piece of bathroom role takes 5 or 6 times flushing. We have not been able to use the toilet because of its poor or non functional flushing system…”

Finally, many of Ove’s negative reviews mention a lack of customer support. Again it’s worth noting that since we do not sell the Ove brand, we are only seeing this information secondhand, but enough reviews mention this that we do feel it would be important to point out.

• “…Taking to company is like talking to a brick wall…”
  
• “Home Depot was great, this Ove company is awful. Toilet doesn’t work and Ove’s customer service has been non-existent…”
  
• “I just installed the toilet which was a struggle unto itself. The remote lights up but doesn’t communicate with the toilet. I called customer service two days ago and they have not responded.”

Ove Decors Bidet Toilet Review Snippets Sources

Review Snippets quoted above are a few of the reviews found at the below sources:

https://www.homedepot.com/p/OVE-Decors-TUVA-Elongated-Bidet-Toilet-in-White-TUVA/301502679

https://www.homedepot.com/p/OVE-Decors-Smart-1-Piece-1-28-GPF-Single-Flush-Elongated-Toilet-and-Bidet-with-Seat-in-White-667580/205451228

https://www.costco.com/saga-smart-toilet-by-ove-decors.product.100410561.html

https://www.lowes.com/pd/OVE-Decors-White-Elongated-Standard-Height-Toilet-12-in-Rough-In-Size/999911233